SYSTEMS ARCHITECT
Designing connected technology ecosystems across business operations.
Available for senior tech / AI / IT opportunities
Shahbakht Amir Awan
I build intelligent systems that make businesses run better.
IT ManagerAI Automation SpecialistZOHO Systems ManagerCloud & Infrastructure SpecialistCybersecurity ProfessionalFull-Stack Developer
IT Manager, AI Automation & Systems Specialist with 6+ years of experience across enterprise IT, cloud infrastructure, ZOHO ecosystems, AI automation, cybersecurity, integrations and full-stack development.
From infrastructure and cybersecurity to AI agents, workflow automation and enterprise integrations — I design, build and manage technology end-to-end.
SHAHBAKHT
- Years Experience
- 0+Years Experience
- System Uptime
- 0%+System Uptime
- International Organizations
- 0International Organizations
- Technology Domains
- 0+Technology Domains
- US / UK / Europe Experience
- GlobalUS / UK / Europe Experience
ZOHOAWSGoogle CloudMicrosoft AzureOpenAIAnthropicGoogle Geminin8nMakeZapierDockerReactNode.jsPythonDjangoPostgreSQLZOHOAWSGoogle CloudMicrosoft AzureOpenAIAnthropicGoogle Geminin8nMakeZapierDockerReactNode.jsPythonDjangoPostgreSQL
About
Technology leadership meets AI automation.
I don't just manage technology. I turn technology into an operating advantage.
Shahbakht Amir Awan is an IT Manager and ZOHO & AI Systems specialist with 6+ years of professional experience spanning enterprise IT infrastructure, cloud platforms, AI automation, cybersecurity, systems integration and full-stack development.
He has managed technology operations for international organisations in the US and UK, working remotely with distributed teams and taking ownership of infrastructure, enterprise applications, automation, security, integrations and technology strategy.
AI AUTOMATION
Turning repetitive processes into intelligent automated workflows.
IT LEADERSHIP
Managing infrastructure, security, vendors, systems and technology strategy.
FULL-STACK ENGINEERING
Building custom applications, APIs, portals and integrations.
Core Expertise
What I do
Five connected disciplines that let me own a technology function end-to-end.
AI AgentsLLM APIsRAGPrompt EngineeringDocument AIEmail ParsingData ExtractionAI Workflow AutomationMulti-Agent SystemsFunction CallingKnowledge Assistants
Tools
OpenAIClaudeGeminiLlamaMistralGroqOllamaLangChainLlamaIndexCrewAIAutoGenn8n
AI Technology
My AI stack
A layered architecture of models, orchestration, retrieval, automation, voice and document intelligence.
MODELS
OpenAIAnthropic ClaudeGoogle GeminiMeta LlamaMistralGroqOllama
ORCHESTRATION
LangChainLlamaIndexCrewAIAutoGenn8n AI AgentsMCP
VECTOR / RAG
PineconeWeaviateChromaQdrantSupabase pgvector
AUTOMATION
n8nMakeZapierZOHO FlowPower AutomatePipedreamNode-RED
VOICE / CONVERSATIONAL AI
DialogflowBotpressVoiceflowVapiRetell AIElevenLabsWhisperTwilioWhatsApp Business API
DOCUMENT AI
AWS TextractGoogle Document AIAzure AI Document Intelligence
Career
Experience
Six years across enterprise IT, international remote leadership, ZOHO systems and engineering.
ZOHO & AI Systems Manager
May 2026 – PresentDominus Build London, United KingdomRemote
Sole systems owner for a UK construction company, responsible for the full ZOHO ecosystem and AI-enabled automation supporting operations, finance and project teams.
- Administer ZOHO One Suite
- Build ZOHO Flow automations
- Develop Deluge custom code
- Build AI-driven process automation
- Implement LLM-assisted document parsing
- Build data extraction workflows
- Build API/webhook integrations
- Improve data integrity
- Translate business requirements into automation solutions
IT Manager
October 2025 – PresentIntegrateSun Houston, Texas, USARemote
Full-time remote IT Manager owning the company's technology function across infrastructure, cybersecurity, ZOHO, AI automation and vendor management.
- Manage ZOHO One
- Build workflow automation
- Build AI-powered lead parsing
- Create CRM data pipelines
- Manage REST API integrations
- Manage AWS and Google Cloud
- Maintain 99%+ uptime
- Manage cybersecurity
- Configure firewalls and VPN
- Manage Active Directory
- Manage SCOOP Solar
- Manage ClickUp and Asana
- Lead IT strategy
- Manage vendors and technology procurement
IT Manager
June 2025 – October 2025Humanetek / Mohsyn Islamabad, Pakistan
- Managed IT infrastructure
- Built cybersecurity framework
- Developed custom CRM
- Developed invoicing systems
- Built internal web applications
- Integrated HubSpot CRM
- Managed data protection
- Led technical team
IT Assistant Manager
May 2024 – June 2025Bahria Town Rawalpindi, Pakistan
- Managed multi-site IT operations
- Managed Arena Cinema
- Managed Cine Gold Cinemas
- Managed Bahria Golf Club
- Managed Bahria Active
- Managed ERP and POS systems
- Managed servers and networks
- Managed LAN/WAN/VLAN
- Implemented cybersecurity controls
- Led infrastructure upgrades
- Delivered IT security training
Full Stack Web Developer
June 2023 – April 2024Fizteck Solutions Limited Sheffield, United Kingdom
- Built full-stack web applications
- Built REST APIs
- React JS
- Node.js
- PHP
- Python
- Django
- WordPress
- WooCommerce
- CRM systems
- Client portals
- SEO implementation
Full Stack Web Developer Instructor
July 2022 – June 2023Digiarno Institute Islamabad
- Designed full-stack curriculum
- React
- Node.js
- Python
- Django
- SQL/NoSQL
- Coding workshops
- Code reviews
- Mentoring
- REST APIs
- Deployment best practices
Freelance Full Stack Web Developer
January 2020 – May 2023Upwork Remote
- Built web applications
- E-commerce development
- React
- Node.js
- PHP
- Python
- WordPress
- Shopify
- Magento
- Squarespace
- Stripe
- PayPal
- CRM integrations
- API integrations
5-Star Client Satisfaction
IT Assistant
March 2021 – June 2022StoneShed BPO Rawalpindi
Role details available on request.
Junior IT Assistant
February 2020 – March 2021Overstep BPO Rawalpindi
Role details available on request.
Journey
Career progression
- 2020
Junior IT
- 2021
IT Infrastructure
- 2022
Development + Teaching
- 2023
Full-Stack Engineering
- 2024
IT Management
- 2025
Enterprise IT + AI
- 2026
ZOHO + AI Systems Leadership
Work
Featured project areas
Delivery areas drawn from my professional work. Detailed case studies — problem, solution, technology and outcome — are available on request.
AI AUTOMATION SYSTEMS
AI-powered workflow automation, document parsing, data extraction and reporting.
No public case study published yet.
ZOHO BUSINESS AUTOMATION
CRM, finance, project management and operations automation using ZOHO One.
No public case study published yet.
CRM & INVOICING PLATFORM
Custom CRM and integrated invoicing systems.
No public case study published yet.
ENTERPRISE IT INFRASTRUCTURE
Cloud, networking, security and enterprise systems.
No public case study published yet.
FULL-STACK WEB APPLICATIONS
React / Node / PHP / Python / Django applications.
No public case study published yet.
E-COMMERCE SYSTEMS
WordPress, WooCommerce, Shopify, Magento and payment integrations.
No public case study published yet.
Case Study Model
From manual process to AI-powered system
Before
- Manual Email
- Manual Data Entry
- Manual CRM Update
- Manual Reporting
- Human Follow-up
After
- Incoming Data
- AI Processing
- Document / Email Parsing
- Validation
- CRM Automation
- Workflow Trigger
- Automated Reporting
- Human Approval When Needed
Systems Design
Connected business architecture
How I wire operations, data and AI together across an organisation.
BUSINESS OPERATIONS
Integration layer
API
Webhook
Automation
LLM
Database
An AI layer sits across the stack — parsing documents and email, validating data, triggering workflows and keeping every system in sync.
Technical Skills
Skills matrix
Depth stated honestly — Advanced, Professional or Working Knowledge, with the context where it was applied.
LLM APIs & Agents
AdvancedAI agents, function calling and knowledge assistants.
Used for lead parsing and document workflows.
RAG & Vector Search
ProfessionalRetrieval pipelines over business documents.
Applied in AI-assisted document parsing.
Prompt Engineering
AdvancedReliable, structured LLM outputs.
Used across automation workflows.
Credentials
Education & certifications
Bachelor of Science in Software Engineering
SZABIST Islamabad
2020 – 2024GPA 3.43 / 4.00
Advanced React
Meta • September 2023
React Basics
Meta • May 2023
Value
Why companies hire me
BUSINESS + TECHNOLOGY
I understand both technical systems and business operations.
END-TO-END OWNERSHIP
I can own infrastructure, applications, automation and security.
AI-FIRST THINKING
I use AI to eliminate repetitive work and improve operational efficiency.
INTERNATIONAL EXPERIENCE
Experience working remotely with US and UK organisations.
SYSTEM INTEGRATION
I connect CRM, finance, project management, APIs and automation platforms.
LEADERSHIP
I can operate independently while working with executives, vendors and technical teams.
“Technology should not create more work.
It should remove it.”
I focus on building systems that are secure, scalable, connected and genuinely useful to the people who use them.
United Kingdom
United States
Europe
Pakistan
Working across international teams and distributed environments.
Contact
Have a complex technology problem?
Let's turn it into a scalable system.
Whether you need an IT leader, AI automation specialist, ZOHO architect, cloud specialist, systems integrator or full-stack engineer, let's discuss what you're building.
- shahbakhtamirawan04@gmail.com
- Islamabad, Pakistan
- Open to the right opportunities